💰 Refund Policy

Last updated: 15th June 2025

At Leomart Solution, we strive to deliver exceptional value with every service. This Refund Policy outlines the circumstances under which refunds may be granted for our various offerings, including website development, WhatsApp automation, Bulk SMS, Virtual Top-Up.

Please review this policy carefully before making a purchase. By using our services, you acknowledge and agree to these refund terms.

1. General Refund Principles

Our refund decisions are guided by fairness, transparency, and the specific nature of each service. Key principles include:

  • Good Faith: Refunds are evaluated case-by-case based on documented circumstances.
  • Service Completion: Refund eligibility often depends on the stage of service delivery.
  • Client Responsibility: Delays or changes initiated by the client may affect refund eligibility.
  • Third-Party Costs: Fees paid to government agencies, carriers, or platforms are typically non-refundable.

Important: Digital services (SMS credits, airtime, API access) are generally non-refundable once delivered or activated due to their immediate consumption nature.

2. Website Development Partial Refunds

💻 Refund Eligibility

  • Before project kickoff: 100% refund minus a 10% administrative fee.
  • After design approval: Refund limited to unused milestone payments; completed work is non-refundable.
  • After development begins: No cash refunds; credit toward future services may be offered at our discretion.
  • Project cancellation by Leomart: Full refund of unused funds if we cannot deliver as agreed.

All refund requests must be submitted in writing within 14 days of project completion or cancellation.

3. WhatsApp Automation (WapsChat) Non-Refundable

📲 Policy Details

  • Setup fees: Non-refundable once WhatsApp Business API verification process begins.
  • Monthly subscriptions: Cancel anytime; no refunds for partial months.
  • Message credits: Pre-paid credits are non-refundable once purchased or allocated.
  • Technical issues: Service credits (not cash) may be issued for verified platform downtime exceeding 24 hours.

Note: WhatsApp/Meta policy changes or account restrictions imposed by Meta are beyond our control and do not qualify for refunds.

4. Bulk SMS (LeoSMS) Non-Refundable

📩 Policy Details

  • SMS credits: All purchased credits are non-refundable once credited to your account.
  • Failed deliveries: Credits are automatically refunded to your LeoSMS balance for messages that fail due to network/carrier issues (not recipient opt-outs).
  • Account closure: Unused credits expire 90 days after account termination; no cash refunds.
  • Compliance violations: Accounts suspended for spam or policy violations forfeit all remaining credits.

5. Virtual Top-Up (LeoPay) Non-Refundable

💳 Policy Details

  • Airtime/Data purchases: All transactions are final once the top-up is successfully delivered to the recipient number.
  • Failed transactions: Funds are automatically reversed to your LeoPay wallet within 24 hours if the network fails to deliver.
  • Wrong number entered: Leomart is not liable for top-ups sent to incorrect numbers provided by the user; no refunds.
  • Fraudulent activity: Accounts flagged for suspicious transactions may have funds frozen pending investigation; no refunds for verified fraud.

9. How to Request a Refund

To submit a refund request, please follow these steps:

  1. Prepare documentation: Order ID, service description, reason for request, and supporting evidence.
  2. Email us: Send your request to refunds@leomart.ng with subject line: "Refund Request - [Order ID]".
  3. Include details: Clearly explain why you believe a refund is warranted, referencing the relevant policy section above.
  4. Wait for acknowledgment: You will receive an auto-reply with a ticket number within 24 hours.

Requests submitted via phone or social media will be redirected to email for proper documentation.

10. Processing Timeline

Submission Received

Day 0

Auto-acknowledgment sent with ticket number.

Initial Review

1-3 Business Days

Support team verifies order details and eligibility.

Decision & Notification

3-7 Business Days

Written decision sent via email with explanation.

Refund Processing

If Approved: 5-10 Business Days

Funds returned via original payment method; bank transfers may take longer.

Tip: Approved refunds to Nigerian bank accounts typically process within 3-5 business days. International cards may take 7-14 days depending on your bank.

11. Non-Refundable Items

The following are explicitly non-refundable under all circumstances:

12. Dispute Resolution

If you disagree with a refund decision:

  1. Escalate internally: Reply to the decision email requesting review by a senior manager.
  2. Mediation: If unresolved, we may offer mediation through a neutral third party in Lagos.
  3. Legal recourse: As a last resort, disputes are subject to the exclusive jurisdiction of courts in Lagos State, Nigeria, per our Terms & Conditions.

We encourage open communication and aim to resolve concerns amicably before escalation.

13. Frequently Asked Questions

Satisfaction is subjective, so refunds are not granted solely for dissatisfaction. However, if we failed to deliver agreed-upon deliverables or breached our contract, you may be eligible for a partial refund or service credit. Contact us to discuss your specific situation.

Refunds are processed to the original payment method whenever possible. If that's not feasible (e.g., expired card), we'll coordinate with you to arrange an alternative, which may require additional verification.

Yes. In many cases where cash refunds aren't eligible, we may offer account credit toward future Leomart services. This is often processed faster than bank refunds and has no expiration date.

Reply to your original request email with your ticket number, or email refunds@leomart.ng with "Status Check - [Ticket #]" in the subject line. We aim to respond within 1 business day.

📬 Questions About Refunds?

Our refunds team is here to help. For fastest service, email us with your order details:

📧 Refund Requests: refunds@leomart.ng

📧 General Support: support@leomart.ng

📞 Phone: +234 811 829 0169

🕒 Refund Team Hours: Monday - Friday, 10:00 AM - 4:00 PM WAT