Leomart Refund Policy

Last Updated: 15th June, 2025

At Leomart Integrated Solutions we are committed to delivering quality products and services that meet or exceed our clients’ expectations. This Refund Policy explains when refunds may be issued for our digital services, software solutions, subscriptions, and other offerings.

1. Eligibility for Refunds

Refunds are only considered in the following circumstances:

• Service Non-Delivery: If we fail to deliver a service you have paid for within the agreed timeline and no alternative arrangement is made.
• Technical Issues: If a purchased digital product or service has critical technical issues that prevent usage and we are unable to resolve them within 7 business days of receiving your complaint.
• Duplicate Payments: If you are charged more than once for the same product or service due to a billing error.
• Order Cancellation (Before Work Begins): If you request cancellation before any billable work on your project has commenced.

2. Non-Refundable Items / Services

The following items are non-refundable unless otherwise stated in a written agreement:

• Completed and delivered projects or services.
• Domain name registration, web hosting fees, and other registrar/hosting charges.
• Third-party services or software purchased on your behalf (e.g., premium plugins, third-party APIs).
• Training, consultation, and strategy sessions once delivered.
• SMS, WhatsApp, and email marketing credits once purchased and/or delivered.
• Subscription fees already utilized in part or full for the billing cycle purchased.

3. Refund Request Process

To request a refund, please follow these steps:

1. Email our support team at support@leomart.com.ng with:
   • Your full name and contact details.
   • Invoice, order number or payment reference.
   • A clear and detailed reason for the refund request, including any supporting screenshots or logs.
2. We will acknowledge receipt of your request within 2 business days and may request additional information.
3. Once reviewed, approved refunds will be processed within 7–14 business days from the approval date. Refunds are normally issued to the original payment method unless otherwise agreed.

4. Partial Refunds

If a project is partially completed at the time of cancellation, Leomart reserves the right to deduct reasonable costs for work already performed, based on the agreed scope and the time/materials invested. Any remaining balance, if applicable, will be refunded following approval.

5. Chargebacks

If you initiate a chargeback without first contacting us to resolve the issue, we reserve the right to suspend or terminate all current and future services until the matter is resolved. Where a chargeback is found to be invalid, we may recover fees, suspend accounts, or take other lawful actions to recover losses.

6. Disputes and Escalation

If you are not satisfied with the outcome of your refund request, please escalate by emailing support@leomart.com.ng with the subject line: Refund Appeal: [Invoice/Order #]. Our escalation team will review the case and respond within 5 business days.

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be notified on our website and include an updated effective date. Continued use of our services after such changes constitutes acceptance of the revised policy.